Imran Khan
Head of TD Invent
TD Invent represents our enterprise approach to innovation, and supports our business strategy as a forward focused bank. In fact, at TD, we're very proud that innovation happens at every level. And we believe each and every one of our colleagues has a valuable contribution to make.
We want to put ourselves in the everyday of the customer. How can we make the lives of customers really easy?
It's not about what we need to sell, it's about, when the consumers come in, what is the right best thing for them?
We have the privilege of working with our colleagues across the bank who are developing all kinds of exciting innovations, and we identify and protect the best. And as a result, we have the largest patent portfolio in Canada amongst banks.
We transform complex business problems into meaningful customer experiences. If we do our job well, we actually beat their expectations and get them to feel great about the brand in the end.
My team really works on kind of the projects that leverage the new technology or new business model to transform and disrupt the market.
Imran Khan
Head of TD Invent
As our customers' expectations of us evolve, we must strive to exceed them. And the work of TD Invent is how we're going to do that. We have anthropologists, we have psychologists, we have people that were animators at Disney.
People that you wouldn't necessarily say, "Hey, these are folks that work at the bank." But you bring a whole bunch of smart people together and they think differently. And they're really anchored on solving those problems for our customers.
Imran Khan
Head of TD Invent
I love the culture, I love the passion.
The talent that we're bringing on the team really reflects our customer segments. You can't really solve really deep-rooted problems, until you have a team that's well represented of our communities.
Imran Khan
Head of TD Invent
Who's better to improve the lives of our customers than those who serve them across all of our functions at the bank?