Success stories
Our work makes a difference in the lives of our customers and colleagues. Here are a few examples of the ways we’re breaking new ground.
Introducing the first-of-its-kind dog ATM
Don’t worry, Rover and Rex don’t need to remember to bring their debit cards to use this ATM. To show some love to the four-legged friends who often accompany customers on their banking excursions, TD is debuting a first-of-its-kind Automated Treat Machine (ATM) for dogs in Toronto—no PIN required.
Don’t worry, Rover and Rex don’t need to remember to bring their debit cards to use this ATM. To show some love to the four-legged friends who often accompany customers on their banking excursions, TD is debuting a first-of-its-kind Automated Treat Machine (ATM) for dogs in Toronto—no PIN required.
How TD is using virtual reality to kickstart the next evolution of customer service training
For Michelle David, there's no better teacher than lived experience. David, a TD branch manager in Toronto, learned to support everyday customer interactions over the past 15 years by experiencing them first-hand. Each one helped her build the soft skills, institutional knowledge and confidence she needed to better support her customers.
For Michelle David, there's no better teacher than lived experience. David, a TD branch manager in Toronto, learned to support everyday customer interactions over the past 15 years by experiencing them first-hand. Each one helped her build the soft skills, institutional knowledge and confidence she needed to better support her customers.
Meet the innovators: How these TD colleagues are working on creating the future
At TD, people are at the core of all the Bank’s tech and innovation efforts. From incorporating virtual reality technology into colleague training at branches, to developing solutions that incorporate artificial intelligence (AI) that are helping to provide faster mortgage preapprovals to our customers, TD colleagues across the organization are creating new products and applications that are improving the customer experience.
At TD, people are at the core of all the Bank’s tech and innovation efforts. From incorporating virtual reality technology into colleague training at branches, to developing solutions that incorporate artificial intelligence (AI) that are helping to provide faster mortgage preapprovals to our customers, TD colleagues across the organization are creating new products and applications that are improving the customer experience.
Personalized Insights
TD offers AI-powered “digital nudges” to help you improve your finances. These actionable and personalized insights help you manage your finances and build awareness on a day-to-day basis.
TD offers AI-powered “digital nudges” to help you improve your finances. These actionable and personalized insights help you manage your finances and build awareness on a day-to-day basis.
Accessibility Adapter
An estimated 20% of the population has a disability that makes using a computer hard. Our new browser plug-in allows users to personalize their online experience. Switch to a dyslexia-friendly font, browse in dark mode or try monochromatic mode. Accessibility is for everyone.
An estimated 20% of the population has a disability that makes using a computer hard. Our new browser plug-in allows users to personalize their online experience. Switch to a dyslexia-friendly font, browse in dark mode or try monochromatic mode. Accessibility is for everyone.
Patents for Start-ups
The award-winning program is strongly aligned with the TD Climate Action Plan. It helps early start-ups build and protect their intellectual property. All patents belong to the start-up and are held in their name. The TD program won the Thomson Reuters "Innovatio" Dealmaker award for in-house counsel innovation.
The award-winning program is strongly aligned with the TD Climate Action Plan. It helps early start-ups build and protect their intellectual property. All patents belong to the start-up and are held in their name. The TD program won the Thomson Reuters "Innovatio" Dealmaker award for in-house counsel innovation.
Inside our labs
There’s always something new in the works at TD Invent. Here’s a behind the scenes look at our latest innovations.