Success stories
Our work makes a difference in the lives of our customers and colleagues. Here are a few examples of the ways we’re breaking new ground.
The Demystification of AI: An Industry Perspective
An anthropologist and a psychologist walk into a bank and decide to study Artificial Intelligence (AI). It sounds like the start of a joke—except, instead of a punchline, the result is a year’s worth of insights and the story of how we created a whole new industry research program to get them.
An anthropologist and a psychologist walk into a bank and decide to study Artificial Intelligence (AI). It sounds like the start of a joke—except, instead of a punchline, the result is a year’s worth of insights and the story of how we created a whole new industry research program to get them.
Introducing the first-of-its-kind dog ATM
Don’t worry, Rover and Rex don’t need to remember to bring their debit cards to use this ATM. To show some love to the four-legged friends who often accompany customers on their banking excursions, TD is debuting a first-of-its-kind Automated Treat Machine (ATM) for dogs in Toronto—no PIN required.
Don’t worry, Rover and Rex don’t need to remember to bring their debit cards to use this ATM. To show some love to the four-legged friends who often accompany customers on their banking excursions, TD is debuting a first-of-its-kind Automated Treat Machine (ATM) for dogs in Toronto—no PIN required.
How TD is using virtual reality to kickstart the next evolution of customer service training
For Michelle David, there's no better teacher than lived experience. David, a TD branch manager in Toronto, learned to support everyday customer interactions over the past 15 years by experiencing them first-hand. Each one helped her build the soft skills, institutional knowledge and confidence she needed to better support her customers.
For Michelle David, there's no better teacher than lived experience. David, a TD branch manager in Toronto, learned to support everyday customer interactions over the past 15 years by experiencing them first-hand. Each one helped her build the soft skills, institutional knowledge and confidence she needed to better support her customers.
Meet the innovators: How these TD colleagues are working on creating the future
At TD, people are at the core of all the Bank’s tech and innovation efforts. From incorporating virtual reality technology into colleague training at branches, to developing solutions that incorporate artificial intelligence (AI) that are helping to provide faster mortgage preapprovals to our customers, TD colleagues across the organization are creating new products and applications that are improving the customer experience.
At TD, people are at the core of all the Bank’s tech and innovation efforts. From incorporating virtual reality technology into colleague training at branches, to developing solutions that incorporate artificial intelligence (AI) that are helping to provide faster mortgage preapprovals to our customers, TD colleagues across the organization are creating new products and applications that are improving the customer experience.
Inside our labs
There’s always something new in the works at TD Invent. Here’s a behind the scenes look at our latest innovations.
